At Aetnean Jewelry, we want you to love your purchase. If you're not completely satisfied, we’re here to help.

Returns

You may return your item within 30 days of delivery for a refund or store credit, provided it meets the following conditions:

• The item is unused, unworn, and in its original condition.

• All original packaging and tags must be intact.

• You must contact us at before sending it back.
  
  

Return shipping costs are the responsibility of the customer. Refunds will be issued to your original payment method within 7 business days of receiving and inspecting the returned item.

Exchanges

We offer exchanges for the same item in a different size or color (if available) or for store credit. To initiate an exchange, please email us within 14 days of delivery.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Custom or personalized items

• Gift cards
  

Start a Return

To initiate a return or exchange, please email us at aetneanjewelry@gmail.com with the following:

• Order number

• Reason for return

• Photo of the item (if damaged or incorrect)
  

We’ll provide further instructions within 1–2 business days.

Return Address

We will share the return shipping address once your request is approved.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.